Shockwave – CVS Hurries to Help After Pharmacists Overwhelmed by Work Don’t Show Up

CVS Pharmacy has responded quickly to reports of pharmacists’ becoming overwhelmed and refusing to show up for work due to an increasing workload. The retail giant has already begun deploying pharmacists from its national network to busy stores in order to address the issue. Several CVS pharmacists have faced a workload increase of more than thirty-percent over the past year due to an increased demand for pharmaceuticals. This is largely due to the nationwide surge in COVID-19 cases. The extra work was straining pharmacists, leading some to take unscheduled and unexpected breaks. The company responded to the reports rapidly, sending pharmacists from their national network of over 9,700 stores to address the issue. Sending additional pharmacists to stores in need will not only help to spread out the workload but will also make sure that patients’ needs for medication are met. The initiative by CVS has been praised by pharmacists and customers alike for speeding up service and providing more effective customer service. It also demonstrates the company’s commitment to its customers, pharmacists, and partners. The pharmacy industry overall has seen an increase in demand due to the pandemic. This has put a strain on pharmacists and pharmacies alike, but CVS has responded quickly to ensure customers’ needs are met. They have allocated resources quickly to address the staff shortage issue and have subsequently increased pharmacists’ satisfaction with their jobs. The quick response by CVS Pharmacy has been hailed by many in the industry as an example of empathy and commitment to customer service in a difficult time. The company has effectively responded to an overwhelming need while also recognizing the strain it puts on its pharmacists and partners. This shows that CVS is willing to go the extra mile to keep its customers and workers happy.